Sunday, June 3, 2012

And finally... a review!

Hi everyone.

Hope you are enjoying a beautiful day!  I would like to take a bit of your time today to tell you about the wonderful experiences I have had making purchases from Sherri Jensen of That's Scrap, Inc.  (

Over the past 16 months or so, I have had the good fortune to place numerous orders with Sherri.  I have purchased two cutters, too many blades to count, several mats, and her wonderful "Renu", to keep those mats sticky.  Sherri has always shipped items on the day that I have ordered them, (with the exception of my first cutter, which was on the proverbial "slow boat from China".)  The products are invariable well packaged.  Sherri is incredibly responive to questions, and I knew from our first transaction that she truly cared about my experience with my machine. 

The machines that I have purchased are 15 inch and 24 inch Black Cat Cougars.  I seriously researched cutters when upgrading from a Cricut that I had owned for a very short time.   I wanted a machine that would work with my choice of software, and cut a wide variety of materials.  The Cougar looked like a machine that I could grow into.  I was even more impressed with the reviews of the customer service provided by Sherri and Dawn ( Grantham, of Thyme Graphics, in the UK) than I was by the capabilities of the machine itself.  All of the happy customers that I knew from the forums I belong to convinced me that I wouldn't regret a purchase from That's Scrap, Inc.

I can personally attest that Sherri takes care of her customers before, during, and after the sale.  When I was ready to upgrade recently, Sherri had a home for my smaller machine and graciously allowed me to trade it in.  She shipped my new machine on the same day I ordered it, and allowed me to keep my old machine until the new one arrived, so that I wouldn't be without a cutter, even for a few days!

It is Sherri's attention to detail, and the way she treats her customers that allows me to say, without doubt, that I will make all of my future cutter and accessory purchases from That's Scrap, Inc.



  1. I, too, have been blessed to have found Sherri at That's Scrap, Inc. and my Cougar 24". The machine is awesome, but it is the customer service that I got from Sherri and from Dawn (at Thyme Graphics) that was the final deciding factor in my decision to purchase a Cougar. I also have the Black Cat Foil Master that I purchased from Dawn. I was so pleased with my machines and the support I got from these two wonderful ladies, that when my niece graduated from college, I purchased a Lynx for her. The service you recieve is not 9 to 5, 5 days a is 24/7. They are the best!!!

  2. I also absolutely love the customer service from Sherri....her products are Always top of the line and wonderful quality......and the customer service is truly 2nd to none!! I love seeing your amazing testimony!!!!!

  3. My story was much like yours. I can't add much except say that I'm thankful for all the service in helping me with my decision whether it was the Blackcat or another machine. Then when I decided, Sherri was so quick to get the order out to me. Dawn actually called to talk to me and got online one time when one of the settings on my computer wasn't right. There was no - I need to charge your for the first hour this much and then so much after that - it was just the kind of service that we no longer expect from companies. I love my machine and all the wondrful people I have met through this craft!!!


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