Hope you are enjoying a beautiful day! I would like to take a bit of your time today to tell you about the wonderful experiences I have had making purchases from Sherri Jensen of That's Scrap, Inc. (http://thatsscrapinc.com/)
Over the past 16 months or so, I have had the good fortune to place numerous orders with Sherri. I have purchased two cutters, too many blades to count, several mats, and her wonderful "Renu", to keep those mats sticky. Sherri has always shipped items on the day that I have ordered them, (with the exception of my first cutter, which was on the proverbial "slow boat from China".) The products are invariable well packaged. Sherri is incredibly responive to questions, and I knew from our first transaction that she truly cared about my experience with my machine.
The machines that I have purchased are 15 inch and 24 inch Black Cat Cougars. I seriously researched cutters when upgrading from a Cricut that I had owned for a very short time. I wanted a machine that would work with my choice of software, and cut a wide variety of materials. The Cougar looked like a machine that I could grow into. I was even more impressed with the reviews of the customer service provided by Sherri and Dawn ( Grantham, of Thyme Graphics, in the UK) than I was by the capabilities of the machine itself. All of the happy customers that I knew from the forums I belong to convinced me that I wouldn't regret a purchase from That's Scrap, Inc.
I can personally attest that Sherri takes care of her customers before, during, and after the sale. When I was ready to upgrade recently, Sherri had a home for my smaller machine and graciously allowed me to trade it in. She shipped my new machine on the same day I ordered it, and allowed me to keep my old machine until the new one arrived, so that I wouldn't be without a cutter, even for a few days!
It is Sherri's attention to detail, and the way she treats her customers that allows me to say, without doubt, that I will make all of my future cutter and accessory purchases from That's Scrap, Inc.